Refund Policy

Refund Policy for AVA Farmer Grocery Shop

At AVA Farmer, our primary goal is to provide you with fresh and high-quality of vegetables and fruits that meet and exceed your expectations. We understand that there may be occasions when you need to return a product or seek a refund. Please read our refund policy carefully to understand your rights and responsibilities.

  1. Returns and Refunds:
  2. Damaged or Defective Products: - If you receive a product that is damaged or defective, please contact our customer service within 6 hours of receiving the order. - We may request supporting documentation such as photographs to assess the damage or defect. - Upon verification, we will offer a replacement or a full refund, including any applicable shipping charges.
  3. Quality Concerns: - If you are dissatisfied with the quality of a product, please contact us within 6 hours of receiving the order. - We may request additional information to understand the issue. - Depending on the circumstances, we may offer a replacement, refund, or credit towards your next purchase.
  4. Order Errors: - In the event of a mistake in your order, please notify us within 6 hours of receiving the order. - We will rectify the error by either sending the correct items or processing a refund for the affected items.
  5. Eligibility for Refunds:
  6. To be eligible for a refund, the product must be unused and in the same condition as you received it.
  7. Refunds are issued to the original payment method used during the purchase.
  8. Refund Process:
  9. Contact our customer service team at with your order number and a detailed explanation of the issue.
  10. Our customer service team will guide you through the return process and may request additional information.
  11. Once the return is approved, we will initiate the refund process. Please allow a reasonable processing time.
  12. Non-Refundable Items:

 Gift cards are also non-refundable.

  1. Changes to This Policy:

AVA Farmer reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

By shopping with AVA Farmer, you agree to adhere to the terms and conditions outlined in this refund policy.

If you have any questions or concerns, please contact our customer service team at

Thank you for choosing AVA Farmer for your grocery needs!